A "BMS" - Business Management System best suited to your needs is a tailored or bespoke application that can (if you wish) become a foundational resource within your company.
Your 'BMS' is accessible from many locations world-wide. The access controls govern who can use the applications and at what level is appropriate for their role within your organisation. Information is stored centrally on your own database and can be "data-mined" so statistical data is to hand in "Real Time".
These 'BMS' are often part of a "Feeder" system working with your website or phone/tablet apps. - Your customers (often organisation members) can then provide information that is stored at the central database where your administrators can act on and manage with much less data-entry.
This reduces administrative burden and costs allowing your staff to focus more on executive and duties where their expertise and skills are essential to your company goals.
A 'BMS' allows you to monitor and quantify many aspects of your organisations progress. You can easily delegate tasks, ensure consistency, set priorities establish your own 'best practice' and policies. This insight allows better stability and prospect for growth. The resulting body-of-work your organisation creates is a valuable resource at many levels.